Refund policy
Return, Replacement & Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return, but you will have to inform immediately through whatsapp chat at +91 9582223468 within 48 hrs.
For any defective, damaged, or wrongly delivered products, we offer a return/replacement option within 48 hours of delivery. To initiate the return/replacement process, please contact our WhatsApp chat support at +91 9582223468 during our business hours, which are Monday to Friday between 0900 Hrs. to 1800 Hrs. Our customer support team will assist you further.
Please provide all the necessary information as outlined in the "how do I request for a return?" section, and make sure to include photos clearly displaying the damages. Based on your communication, we will proceed with either an exchange, refund, or store credit, as per your preference.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We are unable to process exchanges or returns without receiving the item back in our warehouse first for a quality check. If you require a replacement item urgently, we recommend placing a new order on our website while your return request is being processed.
We can only process return requests within the specified time frame. If your return request is made outside the specified time frame, we regret to inform you that we won't be able to accommodate the return. We encourage you to review and adhere to the stated return policy to ensure timely processing of any potential returns.
Replacements will be offered based on availability. If the desired product is not in stock for an exchange, we apologize for the inconvenience and will be happy to provide you with a credit note instead.
Only domestic orders within India are eligible for return & refund. International orders are not eligible for return & refund. You can always contact us for any return question at support@waxwingo.com
Damages and issues: -
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: -
Certain types of items cannot be returned, like custom products such as special orders or personalized items, and personal care goods. Items marked as final sale, free gifts, and promotional sale. International orders. Heavy items, having weight more than 7 kg like Rugs and carpets are not eligible for return or special return and exchange policies may apply.
Exchanges: -
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchange is allowed once per order. If you choose to exchange an item, a refund will not be applicable if you decide to return the exchanged item. In such cases, store credit will be issued instead.
Refunds: -
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@waxwingo.com
Shipping Policy
We have established a strong partnership with a reliable logistics provider to ensure the timely and secure delivery of all our products across different cities in India. While we strive to minimize any delays in shipments, it's important to note that there are occasional factors beyond our control that may impact the delivery schedule. Rest assured, we make every effort to ensure a smooth and efficient shipping process for your orders.
Within India:
Enjoy the convenience of Free Shipping on all your orders with us. We want to make your shopping experience even better, so we also provide the option of Express Shipping upon request with some additional charges.
For International Orders:
To place an international order, please contact us at +91 9582223468 or email us at support@waxwingo.com . Shipping charges for international orders will be based on the products and the country of destination. Please note that customs duty will be applicable as per the duty structure of your residing country. The customs duty will be charged at the actuals, and you will be required to pay it at the time of accepting the order.
Shipping and Timelines: The shipping duration varies depending on the type of product and the delivery location. We dispatch our products from Monday to Friday (excluding Indian public holidays) within 1 to 4 business days from the order date. After dispatch, it typically takes 2 to 10 business days for the order to reach you, depending on your location. Once your order is shipped, we will send you an email notification along with the courier tracking details, so you can track the status and expect its arrival.
If your delivery location falls outside the coverage area of our shipping partner, we will unfortunately have to cancel your order and initiate a refund request. We apologize for any inconvenience caused and will ensure that you receive your refund promptly.
Expected Delivery Timelines based on Location:
Metros: Please allow 2 to 5 working days for the courier to be delivered.
Non-metros and Interiors: Please allow 4 to 10 working days for the courier to be delivered.
International: Please allow 10 to 15 working days for the courier to be delivered.