Welcome to Waxwingo! At Waxwingo, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how Waxwingo ("we," "us," or "our") collects, use, and safeguard your information when you visit our websites, use our mobile apps, or interact with any other platforms, online portals, or services associated with Waxwingo (collectively referred to as the "Site"). By using our Site, you consent to the practices described in this Privacy Policy.

You are advised to carefully read this Privacy Policy before using or availing any of our products and services. If you do not agree to the terms of this policy, please do not use, or access our website.

Information We Collect: -

Personal Information: We may collect personal information, such as your name, age, sex, date of birth, marital status, nationality, government identification, occupation, ethnicity, travel history, email address, postal address, phone number, and payment information, when you voluntarily provide it to us during the registration, purchase, or contact process. We may also collect demographic information, such as your age, gender, and interests, to enhance your experience with our products and services. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and order Information.

Financial information: Payment instrument information, transactions, transaction history, preferences, payment methods, spending patterns or trends, and similar data.

Technical information: We automatically collect certain information about your device, browsing actions, and patterns when you access or use our website or mobile applications. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your interactions.

Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and enhance your browsing experience. Website, device, and mobile app usage, Internet Protocol (IP) address, and similar information collected through automated means such as cookies, pixels, and similar technologies. Cookies are small files stored on your device that enable us to recognize your preferences and provide personalized content. You can modify your browser settings to disable cookies, but this may limit your access to certain features of our website or applications.

Transaction information: Date of the transaction, total amount, transaction history and preferences, and related details.

Product and service information: Your account membership number, registration and payment information, and program-specific details when you request products and/or services directly from us or participate in marketing programs. Your reviews, feedback, and opinions about our products.

Data Collection Methods: -

We employ various methods to collect data from you:

Voluntary Information: We receive and store any information you provide on our website or through other means.

Automated Data Collection: We utilize technologies such as "cookies," pixels, and similar tools to collect specific types of information when you interact with our platform.

Email Communications: In order to enhance the relevance and interest of our emails, we may receive confirmations (if supported by your device) when you open our emails or click on embedded links. If you wish to stop receiving marketing emails, you can unsubscribe by clicking on the designated link provided in any marketing email.

Data Collection from Third-Party Websites: When you engage with third-party websites that utilize our technology or have specific agreements with us, we receive and store certain types of information. The collection, processing, and use of such data are governed by the respective privacy policies of the third-party websites and are not covered by our Privacy Policy.

Information from Other Sources: We may obtain data from other sources. For example, if you authorize a third-party website to interact with our platform and share your data, we may receive and utilize that information to identify your account.

You have the option to exercise control over the collection and use of your data. For instance, you can choose to access, modify, or remove your data on our website. Similarly, when asked to provide data, you have the right to decline. 

How do we use your Information: -

We use the information we collect for various purposes, like to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site, Providing and improving our products and services, Processing your transactions and fulfilling your orders, Communicating with you about your account and updates regarding our offerings, Personalizing your experience on our Site, Analysing and enhancing the performance of our Site, Sending you marketing communications and promotions (with your consent), Complying with applicable laws, regulations, and legal processes, Protecting the security of our Site and your personal information.

Provide and Improve Services: We use the collected information to fulfil your requests, process transactions, communicate with you, and provide a personalized experience. Additionally, we may use the data to improve our products, services, and website functionality.

Marketing and Advertising: With your consent, we may send you promotional emails, newsletters, or other marketing materials about our products and services. You have the option to opt out of receiving such communications at any time. We may also use your information to display relevant advertisements on our website or other platforms.

Legal Obligations and Protection: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also use and disclose your information to protect our rights, privacy, safety, or property, as well as those of our customers and the public.

Information Sharing: -

We may share your personal information with certain trusted third parties, including:

Service Providers: We may engage third-party service providers to assist us in delivering our products and services. These providers may have access to your personal information only for the purposes of performing their designated tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and provide you with choices regarding your information.

Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or in response to lawful requests from public authorities. 

Age Restrictions / Minors: -

Our website is not intended for use by individuals under the age of 18. If you are under 18 years old, you are only permitted to use our website under the supervision and involvement of a parent or legal guardian. We do not offer products or services directly to minors. By accessing and using this site, you confirm that you meet the age requirements specified by the laws of your state or province of residence. You further acknowledge that if you are the age of majority in your state or province of residence and you provide consent, you are allowing any of your minor dependents to use this site. It is your responsibility to ensure compliance with applicable age restrictions.

Privacy policy modifications and transfer of information: -

We retain the right to modify this privacy policy at any time. Therefore, we encourage you to review it regularly for any updates. Changes and clarifications to the policy will be effective immediately upon being posted on our website. In the event of significant changes to this policy, we will provide a notification on this platform to ensure you are informed about the information we collect, how we use it, and any circumstances under which we may disclose it.

If our store undergoes an acquisition or merger with another company, your information may be transferred to the new owners. This transfer is necessary to ensure the continuity of our product offerings and services to you. Rest assured, we will continue to prioritize the protection and appropriate use of your personal information, as outlined in our privacy policy.

Data security: -

Protecting your data is our priority. We employ robust technical and organizational measures to ensure the security of your data. Your data is stored on secure servers, and we have implemented measures to address any suspected data breaches. If you suspect any unauthorized access, loss, or misuse of your data, we encourage you to notify us immediately by contacting us via email. Your prompt communication enables us to take appropriate action to address the situation effectively.

Data retention: -

We understand the importance of retaining your order information for record-keeping purposes. Therefore, unless you specifically request us to delete such information, we will maintain your Order Information securely in our records. Your request to delete this information will be honoured promptly.

Agreement to terms: -

By accessing and using this Site, and by providing your information, you acknowledge and agree to be bound by this Privacy Policy. You consent to the collection and use of the information you disclose on this Site in accordance with this Privacy Policy. This includes your consent to the sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Site. Your continued use of the Site after any changes to this policy will signify your acceptance of those changes.

Jurisdiction and governing law: -

This Privacy Policy is subject to the jurisdiction and laws of India.  Any disputes arising from, or legal proceedings related to this policy shall exclusively be brought before the courts at Delhi.

Support & Contact us: -

If you have any questions, concerns, or requests regarding your personal information, including accessing, correcting, amending, or deleting it, registering a complaint, or seeking additional information, please feel free to reach out to us at support@waxwingo.com. We are here to assist you and will respond to your inquiry promptly. Your privacy and satisfaction are important to us.